Jira Service Management
Guides, frameworks, and the thinking behind the engagements, written by the architects who run them.
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Change Management in Jira Service Management: A Practical Guide
See how to manage organizational change effectively with Jira Service Management, using proven strategies for lasting adoption across teams
April 8, 2026How Rovo Agents Are Transforming Jira Service Management in 2026
Learn how Rovo Agents are transforming JSM in 2026 with MCP support, smart request creation, and AI-powered incident management.
January 6, 2026How to Get Better Reporting Out of Jira Service Management
Discover how to enhance Jira Service Management reporting using Atlassian Analytics.
Atlassian's Customer Service Management App (Overview)
Atlassian’s new AI-driven Customer Service Management app enabling exceptional customer service.
January 6, 2026Conversational Ticketing in Jira Service Management
Learn how to set up and use conversational ticketing in Jira Service Management.
January 6, 2026Technical Deep Dive into Making Rovo a Useful Tool in ITSM/JSM
Explores how Atlas Bench trained and deployed Atlassian’s Rovo AI in Jira Service Management to automatically handle common ITSM tickets.
January 5, 2026Preventing Duplicate Asset Entries with Jira Service Management Cloud Assets
Discover how Jira Service Management Cloud’s Assets feature removes duplicate records and creates a single source of truth for IT asset data.
January 5, 2026Dynamic Forms in Jira Service Management: A Team's Guide to Better Support
Dynamic forms in Atlassian Jira Service Management empower teams to gather precise information and resolve issues faster.
January 5, 2026Creating a Bug Form in Jira Service Management
Learn how to build a dynamic bug report form in Jira Service Management using built-in forms and conditional logic to streamline.
January 5, 2026Building an Effective Knowledge Base in Confluence for Jira Service Management
Learn to build a Confluence knowledge base integrated with Jira Service Management and boost support efficiency with Atlassian’s AI.
January 5, 2026IT Operations with Jira Service Management Guide
How Jira Service Management helps IT teams handle requests, incidents, and major incidents, from the service portal to escalation for major incidents.
January 5, 2026Optimizing IT Asset Management with Jira Service Management and JumpCloud Integration
Learn how integrating Jira Service Management Cloud with JumpCloud enhances your IT asset management.