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Platform and migration

What customers said, kept where decisions get made.

Feedback gathers customer input and connects it to the discovery and delivery work it should influence. Our work is connecting customer input to discovery and the portfolio above it.

Feedback collects customer input alongside discovery, so a prioritization decision can cite evidence rather than recollection.

What it is

Feedback gathers customer input and connects it to the discovery and delivery work it should influence. It is in early access.

What it does

Input attached to the idea

Evidence and the decision it informed live together rather than in two systems.

Where it fits

L2, platform and migration, feeding L3. Customer evidence is an input to prioritization, and prioritization is governance. Kept in a separate tool, it arrives too late in the funding conversation to change anything.

L4

Agents and Automation

Rovo, Agents in Jira, Forge, MCP with Claude and Copilot, agent lifecycle, usage and cost governance.

Atlassian Anthropic
L3

Governance and Change

Permission architecture, audit and compliance, ITSM and change control, change management, strategic reporting and budgets.

Atlassian Guard Jira Service Management Strategy Collection Jira Align
L2

Platform and Migration

Migration of every kind, tool consolidation, licensing, standardization, the system of work.

Atlassian Miro AWS Azure
L1

Identity and Access

Human and non-human identity, SSO, SCIM, least privilege, access reviews, Guard cleanup, Agent SSO readiness.

Atlassian Guard Okta

load-bearing, bottom to top

What we do with it

Connecting evidence to prioritization

So a funded initiative can show what it was based on.

Deciding whether to adopt now

Early access is a real consideration rather than a footnote.

Intake design

A front door for customer input, with the fields that make a decision reviewable later.

Where it earns its place

A product group prioritizing from recollection

The problem is not the absence of input, it is that nobody can find it when the decision is made.

Questions we get

Should we adopt something in early access?
For a process that is currently a spreadsheet, the bar is low. For anything a board reports on, wait.

Atlassian's own page for Feedback, opens in a new tab

Find out what you are actually running.

Fixed scope. The assessment reads the estate as it is: instances, schemes, licensing, and the decisions a migration would force you to make anyway. You get the findings, the ownership gaps, and the order to close them in.

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