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Jira Service Management

Guides, frameworks, and the thinking behind the engagements, written by the architects who run them.

January 5, 2026

The Lifecycle of an Asset Inside of Jira Service Management

Streamline asset management and enhance visibility by leveraging Jira Service Management's robust integrations and asset lifecycle overview.

Automation · Service Management · Jira Service Management
July 11, 2025

Resolving Duplicate Entries with JSM Cloud's Assets Feature

Keep your IT asset data clean and accurate by using Jira Service Management Cloud Assets to prevent duplicate entries.

Service Management · Atlassian Cloud · Jira Service Management
June 25, 2025

JSM Cloud and JumpCloud Integration

How to integrate JumpCloud with Jira Service Management for asset management, using Assets and an app that brings JumpCloud device data into Jira.

Service Management · Atlassian Cloud · Jira Service Management
April 23, 2025

Jira Service Management's AI Features

Atlassian’s latest Jira Service Management AI features bring generative AI to IT operations, Employee Support, and HR service management.

Service Management · Agents · Atlassian Cloud
February 13, 2025

Jira Asset Data Manager: A 2025 Best Practices for Setup, Cleansing, and Dashboards

This Article aims to show best practices and uses to leverage Assets Data Manager inside Jira.

Service Management · Jira Service Management
July 26, 2024

Migrating from Salesforce Service Cloud to Jira Service Management

Discover the benefits of migrating from Salesforce Service Cloud to Jira Service Management (JSM).

Service Management · Jira Service Management · IT Service Management
July 26, 2024

Migrating from BMC Remedy to Jira Service Management

Migrating from BMC Remedy to Jira Service Management (JSM) involves a comprehensive process to ensure data integrity, minimize downtime, and

Service Management · Jira Service Management
July 22, 2024

Why Migrating from Zendesk to Jira Service Management is a Smart Move

The benefits of moving from Zendesk to Jira Service Management: cost efficiency, advanced features, better integration, and room to scale.

Service Management · Portfolio · Jira Service Management
February 13, 2024

Opsgenie vs Jira Service Management: Main Differences and Comparison

Explore the distinctions between Opsgenie and Jira Service Management for efficient incident resolution.

Service Management · Jira Service Management

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