Service Management
Guides, frameworks, and the thinking behind the engagements, written by the architects who run them.
Dynamic Forms in Jira Service Management: A Team's Guide to Better Support
Dynamic forms in Atlassian Jira Service Management empower teams to gather precise information and resolve issues faster.
January 5, 2026Creating a Bug Form in Jira Service Management
Learn how to build a dynamic bug report form in Jira Service Management using built-in forms and conditional logic to streamline.
January 5, 2026Building an Effective Knowledge Base in Confluence for Jira Service Management
Learn to build a Confluence knowledge base integrated with Jira Service Management and boost support efficiency with Atlassian’s AI.
January 5, 2026IT Operations with Jira Service Management Guide
How Jira Service Management helps IT teams handle requests, incidents, and major incidents, from the service portal to escalation for major incidents.
January 5, 2026Optimizing IT Asset Management with Jira Service Management and JumpCloud Integration
Learn how integrating Jira Service Management Cloud with JumpCloud enhances your IT asset management.
January 5, 2026Rovo in Action: Industry-Specific Use Cases
Discover how Rovo's AI revolutionizes industry-specific workflows, boosting efficiency and delivering substantial business benefits.
January 5, 2026The Lifecycle of an Asset Inside of Jira Service Management
Streamline asset management and enhance visibility by leveraging Jira Service Management's robust integrations and asset lifecycle overview.
July 11, 2025Resolving Duplicate Entries with JSM Cloud's Assets Feature
Keep your IT asset data clean and accurate by using Jira Service Management Cloud Assets to prevent duplicate entries.
June 25, 2025JSM Cloud and JumpCloud Integration
How to integrate JumpCloud with Jira Service Management for asset management, using Assets and an app that brings JumpCloud device data into Jira.
April 23, 2025Jira Service Management's AI Features
Atlassian’s latest Jira Service Management AI features bring generative AI to IT operations, Employee Support, and HR service management.
February 13, 2025Jira Asset Data Manager: A 2025 Best Practices for Setup, Cleansing, and Dashboards
This Article aims to show best practices and uses to leverage Assets Data Manager inside Jira.
November 27, 2024Atlassian Compass Operations Overview
Streamline operations with Atlassian Compass: manage incidents, alerts, and on-call schedules .