Service Management
Guides, frameworks, and the thinking behind the engagements, written by the architects who run them.
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Change Management in Jira Service Management: A Practical Guide
See how to manage organizational change effectively with Jira Service Management, using proven strategies for lasting adoption across teams
April 13, 2026Real-Time Use Cases of Atlassian Rovo in Jira and Jira Service Management
See how Atlassian Rovo is changing the way teams work in Jira and JSM in real time.
April 8, 2026How Rovo Agents Are Transforming Jira Service Management in 2026
Learn how Rovo Agents are transforming JSM in 2026 with MCP support, smart request creation, and AI-powered incident management.
How Atlassian Rovo Handles Data Privacy and Security
Learn how Rovo protects your data, enforces permissions, and manages AI privacy and security across Atlassian and connected tools.
January 27, 2026Getting Started with Jira Product Discovery: 2026 Guide
Learn how to get started with Jira Product Discovery, from setting up projects to prioritizing ideas and connecting discovery to delivery.
January 6, 2026How to Get Better Reporting Out of Jira Service Management
Discover how to enhance Jira Service Management reporting using Atlassian Analytics.
January 6, 2026Atlassian's Customer Service Management App (Overview)
Atlassian’s new AI-driven Customer Service Management app enabling exceptional customer service.
January 6, 2026Conversational Ticketing in Jira Service Management
Learn how to set up and use conversational ticketing in Jira Service Management.
January 6, 2026Technical Deep Dive into Making Rovo a Useful Tool in ITSM/JSM
Explores how Atlas Bench trained and deployed Atlassian’s Rovo AI in Jira Service Management to automatically handle common ITSM tickets.
January 6, 2026Syncing Jira Work Item Workflows with JSM Assets
Discover how integrating Jira Service Management workflows with asset management optimizes ITSM by enhancing automation and data integrity.
January 5, 2026Preventing Duplicate Asset Entries with Jira Service Management Cloud Assets
Discover how Jira Service Management Cloud’s Assets feature removes duplicate records and creates a single source of truth for IT asset data.
January 5, 2026Linux Discovery and Asset Management Recommendations
Learn to discover and manage Linux assets with key tools, tips, and best practices for seamless IT integration.