New help center editor
Jira Service Management gets a new drag-and-drop help center editor with layout, branding and topic page options, plus support for Rovo agents. It has been rolling out to Atlassian Cloud sites since 13 Nov 2026.
- Rolling out since 13 Nov 2026
- Medium impact
What it is
Experiment
The new editor works like a website builder. Admins can customize layouts, set brand colors, navigation and fonts, group forms and articles into topic pages and folders, and pull in content from multiple service spaces. A Rovo agent can be added to help people find answers and raise requests.
Admins create or update help centers from Help centers in admin settings, and existing help centers are converted to the new editor and held on a separate URL until they choose to replace the current one.
Written from Atlassian's release note and checked against it automatically. Atlassian's original stays the source of truth.
Before it lands
- Open Help centers in admin settings and select the banner to try the new editor.
- Decide which spaces to include in a new help center.
- Create a Rovo agent in Studio if you want to add one during setup.
- Review the converted draft of an existing help center before publishing it.
Where the rollout is
- First published Done
- Rollout starts Done
What changed
- Rollout start set to 13 Nov 2026
- Status changed from coming soon to rolling out
- Added to Atlassian's release notes as coming soon
- First published by Atlassian
Atlas Bench began tracking Atlassian Cloud on 29 Oct 2026. Changes before that date are not in this history.