Atlassian managed support, run by named people who stay.
Atlas Bench, an Atlassian Platinum Solution Partner, provides Atlassian managed services and support: a standing team of named architects and administrators who run and improve Jira, Jira Service Management, and Confluence. The work starts with a Jira audit, our free Jira health check, which reviews accounts and groups, permission schemes, custom fields, workflows and screens, then governance, without changing your configuration. The same people then handle support by severity, administration, identity operations, licensing and renewals, user-count reconciliation, cleanup and standardization, and planning your next migration.
We run and improve your Jira, Jira Service Management, and Confluence with named architects and administrators who work inside your team rather than around it. It starts with our free Jira health check, an audit of your Jira configuration, so the work begins from what your site actually holds.
The problem
Support that does not know your architecture produces answers you have to check. The ticket closes, the cause stays, and the same question comes back next month from a different team.
The other failure is quieter. A site with no dedicated administrator drifts: duplicate fields, automation written for cases that no longer occur, groups that still grant access to people who left. None of it breaks loudly. All of it makes the next change, the next renewal, and the next migration harder, which is why we audit Jira before we take the queue.
What the work is
Support by severity
Requests handled against response and resolution targets for each severity, agreed with you and written down. The people answering are the architects and administrators who design Atlassian platforms, not a separate queue.
Embedded architects and administrators
Named people working inside your team, your standups, and your change process, from a few hours a week to a full workstream. They handle configuration, request types, workflows, screens, and permissions: the changes that would otherwise wait.
Identity operations
Access requests, group changes, provisioning exceptions, and recurring access reviews, run as a routine rather than a yearly scramble. Where Okta holds your identities, we make the change there rather than by hand in Atlassian.
Licensing, renewals, and user counts
Edition, renewal, and marketplace app questions answered by the people who see how your site is used. Atlassian counts a user toward billing once they are added to an app, even if they never log in, so we compare the billable count with headcount and close the gap before it carries into a renewal.
Cleanup and standardization
Debt found while running the site goes on a standing backlog, prioritized with you rather than quietly absorbed. Fixes follow the health check order: accounts and groups, permission schemes, custom fields, workflows and screens, then governance.
Release watch and migration planning
By default, Atlassian Cloud apps receive changes as soon as they become available. On Premium and Enterprise plans, the bundled release track groups most changes into a monthly release (Jira changes now follow seasonal release cycles), and a sandbox on the preview track gets them a month early, so we can test them against your configuration. We also keep a current plan for your next move, whether that is a Data Center upgrade, a migration, or a site consolidation.
How it runs
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Health check and onboarding
2 to 3 weeksWe start with the free Jira health check: accounts and groups, permission schemes, custom fields, workflows and screens, then governance, written up as a scorecard. The review changes nothing. Alongside it we capture runbooks, set up access and escalation, and write down what each severity means for you.
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Stabilization
first 60 to 90 daysWorking the scorecard's fix-first list and the inherited backlog, fixing what causes repeat tickets, and documenting what was never written down.
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Steady state
ongoing, reviewed each quarterSupport by severity, administration, identity operations, licensing questions, and the improvement backlog. Each quarter we review volume, recurring causes, and upcoming renewal and release dates with the people who own the platform. If volume is not trending down across a year, the backlog is not doing its job.
What you get
- A health check scorecard of your Jira, with the fixes that matter most named first
- Written severity definitions, with response and resolution targets agreed with you
- Named architects and administrators, embedded at the level you need
- Runbooks for your configuration, integrations, identity operations, and escalation paths
- A standing backlog covering cleanup, user counts, renewals, and migration readiness, prioritized with you
- A quarterly review of volume, recurring causes, and what to change next
Proof
Organizations that had a successful identity-related breach in the last twelve months. Most access drift happens between projects, which is exactly where a run layer lives.
Palo Alto Networks, 2026 Identity Security Landscape, 2,930 respondents.
Four Atlassian Partner Award nominations, 2026: Rising Star Partner of the Year, Americas, and three finalist categories
Atlassian Partner Awards
Questions we get
Is this a help desk?
Does managed support start with a Jira audit?
What are the SLAs?
Do you handle licensing and renewals?
Can you plan our next migration?
What if we already have an administrator?
Atlas Bench's Certified Experts helped us maximize our Atlassian investment. We now utilize Jira, Jira Service Management, and Confluence more effectively across our entire organization.
Swaroop Donthamsetty
Senior Manager of IT Operations
Training
Learn it in a class.
Live classes on the official curriculum, taught by the architects who run these platforms, each with a hands-on sandbox of your own.