Agents and Automation
Agents are the layer arriving fastest and owned least, from Rovo and Agents in Jira to Forge and MCP connections. Atlas Bench gives them an identity, a scope, and a change record, so an agent is a governed participant rather than an account nobody owns.
Rovo, Agents in Jira, Forge, MCP with Claude and Copilot, agent lifecycle, usage and cost governance.
The problem
Agents are being adopted the way tools always are, one team at a time, ahead of any decision about who owns them. An agent gets access because a person granted it, runs against a budget nobody is tracking, and produces work that enters the same queues as human work with no way to tell the difference afterwards.
The layer is new, the failure mode is not. It is the same shape as unmanaged integrations and unmanaged accounts, arriving faster and with more autonomy. What makes it tractable is that the three layers underneath already answer most of it. An agent needs an identity, a platform to act in, and a change record. Where those exist, an agent is a governed participant. Where they do not, it is another account nobody owns.
The Atlas Bench team provided valuable insights and resources that accelerated our Forge development. Their expertise helped us build custom solutions faster and engage more deeply with the Atlassian ecosystem.
Jason Mueller
Sr. Atlassian Systems Engineer
agent release-notes-drafter identity own account, scim provisioned acts in jira, confluence scope read all, write to one space budget owned by platform engineering, capped record every action attributed and retained with the change
Recent from the blog on this layer.
Web Search in Rovo Agents: What It Is and How to Use It
See how web search in Rovo Agents works, how to set it up, and how teams are using it to bring live web context into their workflows.
April 13, 2026Real-Time Use Cases of Rovo AI in Jira and JSM
See how Atlassian Rovo is changing the way teams work in Jira and JSM in real time.
April 9, 2026Rovo Agent Evaluations Are Now Available in Rovo Studio
See how Atlassian's new Rovo Agent Evals let you test agent accuracy, and validate behavior at scale before deploying to your organization.
The other three layers.
One accountable system of work. Every layer is a front door to the rest.
Governance and Change
Permission architecture, audit and compliance, ITSM and change control, change management, strategic reporting and budgets.
Platform and Migration
Migration of every kind, tool consolidation, licensing, standardization, the system of work.
Identity and Access
Human and non-human identity, SSO, SCIM, least privilege, access reviews, Guard cleanup, Agent SSO readiness.