A number is only as good as the model underneath it.
Atlassian Analytics queries a data lake spanning your Atlassian products, so reporting can cross Jira, Confluence, and service management rather than stopping at one product's dashboard. Our work is data modeling, traceable reporting, and the standardization that has to happen first.
Atlassian Analytics queries the data lake across your Atlassian products. We build the data model and the questions worth asking, so a chart can be traced rather than argued with.
What it is
Atlassian Analytics queries a data lake spanning your Atlassian products, so reporting can cross Jira, Confluence, and service management rather than stopping at one product's dashboard.
It is for organizations that have outgrown per-project dashboards and need a figure that survives being questioned in a leadership meeting.
What it does
It crosses products
One query can span delivery, service, and documentation, which is where the interesting questions live.
It exposes the model, not just the chart
Reports are built on a defined data model, so a figure can be followed back to what produced it.
Where it fits
L3, governance and change. Reporting is a governance instrument: it decides what leadership believes. It also inherits every inconsistency in the layer below, which is why the data model, not the chart, is the deliverable.
What we do with it
Data modeling and report design
Building the trace first: which teams, which fields, and which rules produce a roll-up, before any dashboard is drawn.
Standardizing the source data
Consistent workflows, fields, and prioritization, because analytics over inconsistent data is confident and wrong.
Deciding what to measure
The questions worth answering, agreed with the people who will be held to them.
Where it earns its place
A service desk leadership team
SLA compliance by team and by agent, and recurring causes, reported rather than assembled.
A portfolio that spans several instances
Cross-product reporting is often the argument that finally justifies consolidation.
Questions we get
Do we need this or is Jira reporting enough?
Our data is inconsistent. Is this premature?
Licensing
Analytics availability depends on edition, so it is one of the capabilities worth checking against what you already hold before treating it as a new purchase. That reconciliation sits with the rest of the estate in licensing and renewals.