Default queue navigation settings for new projects
New Jira Service Management and Customer Service Management spaces now start with Queues as tabs and Lead with boards turned on, as part of an experiment. It is coming soon to Atlassian Cloud, with rollout planned from 2 Oct 2026.
- Coming soon, from 2 Oct 2026
- Low impact
- Admin review: prepare for this change
What it is
Experiment
Newly created JSM and CSM spaces show queues in horizontal tabs and open queues that have a board in Board view. Queues without a board still open in List view. Existing spaces do not change, and Atlassian says the experiment may change or be reverted.
Agents in newly created spaces see queues as horizontal tabs instead of nested sidebar menus, and queues with a board open in Board view.
Both settings can be turned off: Queues as tabs from the Queues navigation menu, and Lead with boards from the More menu on the queues screen.
Written from Atlassian's release note and checked against it automatically. Atlassian's original stays the source of truth.
Where the rollout is
- Rollout starts Done
- First published Done
What changed
- Added to Atlassian's release notes as coming soon
- First published by Atlassian
Atlas Bench began tracking Atlassian Cloud on 29 Oct 2026. Changes before that date are not in this history.