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Atlassian courseBeginner5 h 15 min

JSM space admin: Explore space settings and configure access

The first of two courses on running a Jira Service Management space: setting one up, adding agents and collaborators, and managing the organisations you serve. It is where a new service team's admin should start.

Level
Beginner
Length
5 h 15 min
Products
Jira Service Management
Format
Live online, instructor-led, hands-on sandbox
Price
On request
Layer
L3 Governance and Change

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Where it fits

Service desk admin, from a new space to a calm queue

  1. JSM space admin: Explore space settings and configure access, this course dates on request
  2. JSM space admin: Configure request types, queues, SLAs, and channels dates on request

Upcoming dates

No public date is scheduled yet. Ask for one, or run it privately for your team.

What you will learn

  • Explain what Jira Service Management is and the roles in it
  • Set up a new service space
  • Add agents and collaborators
  • Manage customer organisations

Modules

  1. Jira administration, explored
  2. Jira Service Management basics
  3. Setting up a service space
  4. Managing access and permissions

Who it is for

New Jira Service Management space admins with a working knowledge of the product.

No course is needed before this one.

Atlassian Training Partner, valid until December 2026

This is Atlassian Learning's own curriculum, taught live by Atlas Bench as an Atlassian Training Partner. Each learner works in a hands-on sandbox of their own.

Ask for a date

Book this course for your team.

Tell us who needs it and roughly when. We can run it privately on your dates and in your time zone, or tell you when the next public date opens.

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