London, United KingdomHybridFull time
Jira Service Management Consultant
A Jira Service Management Consultant designs service desks, request types, queues and SLAs that match how an IT or business team really serves people. At Atlas Bench you take a service management rollout from process mapping through go live.
- Team
- Consulting
- Location
- London, United Kingdom
- Work
- Hybrid
- Type
- Full time
- Posted
- Closes
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About the role
You understand service management as a practice, not only as a product. You map how requests, incidents, problems and changes actually move, and design a Jira Service Management setup that supports that flow without adding ceremony.
The work spans IT and business teams. HR, facilities and legal run service desks too, and each needs a design that fits it.
What you will do
- Map intake, triage, approval and fulfillment for each team you onboard
- Design request types, portals, queues, SLAs and automation
- Configure change management with the approvals and risk rules the organization needs
- Set up Assets schemas where the service desk depends on configuration data
- Train agents and team leads, and measure adoption after go live
What you bring
- Three or more years configuring Jira Service Management or another service management tool
- Working knowledge of ITIL practices, and of when not to apply them literally
- Experience with SLAs, queues and automation in Jira Service Management Cloud
- Comfort running process workshops with team leads
- Clear written English
Good to have
- ITIL 4 Foundation or higher
- Experience with Jira Service Management Assets
- Experience moving teams off ServiceNow, Zendesk or Freshservice
Work at the highest level
Our work runs underneath some of the most influential companies in the world. The problems are the hard ones, the stakes are real, and the people beside you expect your best because they bring theirs.
Work that matters
Enterprise estates, regulated industries and the platforms whole companies run on. Nothing here is a practice project, and nothing you build here is small.
Recognized at the top
Four Atlassian Partner Award nominations, 2026: Rising Star Partner of the Year, Americas, and three finalist categories
, Atlassian Partner Directory listing, opens in a new tab
Built by visionaries
We hire people who see what a system should become and then build it: people who would rather set the standard than follow one.
How we hire
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You apply
A short form on the page of the role and city you want: who you are, a link to your work, your resume if you have one, and anything we should know. No cover letter.
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A conversation
With someone who does the work, about what you have built and what you want to build next.
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A working session
A real problem of the kind the role handles, worked through together. We are watching how you think, not whether you already know the answer.
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A straight answer
You hear where you stand, whichever way it goes.