The Atlassian Cloud roadmap, matched to what has shipped.
Every item on Atlassian's Cloud roadmap, linked to the release notes that deliver it, so you can see what is still coming and what is already rolling out. The roadmap is read daily, and every status or quarter change is recorded.
Read · Atlassian last updated it 16 Oct 2026
- Roadmap items
- 50
- Coming soon
- 45
- Already shipping
- 13
- Released
- 5
Coming next
The upcoming roadmap items that matter most, ranked by how much each changes for admins and teams.
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Coming soon · Q4 2026
Data residency for CSM
Regional storage control helps you meet data sovereignty laws and internal compliance rules for customer data.
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Coming soon · Q4 2026
Default organization-wide data residency
It replaces app-by-app residency setup with one organization-level default, which saves admin effort and keeps provisioning consistent.
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Coming soon · Q4 2026
Confluence Agentic Automations
Automation building spreads from a few space admins to anyone with Studio permissions, so access decisions matter more.
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Coming soon · Q4 2026
Connector data security
It addresses the risk that sensitive data from connected tools ends up in AI systems as AI use grows.
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Coming soon · Q1 2027
Data residency for Bitbucket (Europe): new workspaces
Teams with regional compliance requirements can keep Bitbucket code and related data in Europe from the start.
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Coming soon · Q4 2026
Customisable email addresses
Use your own branded inbound and outbound email addresses in Customer Service Management.
Coming soon, already shipping
Atlassian still lists these as coming soon, but the release note linked to each is already rolling out or generally available. Your sites may have them now.
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Coming soon · Q4 2026
Global statuses in team-managed spaces
Define a status once and reuse it across team-managed spaces for consistent reporting and JQL.
Already rolling out -
Coming soon · Q4 2026
WhatsApp support
Handle WhatsApp conversations as a native channel in Customer Service Management.
Already rolling out -
Coming soon · Q4 2026
Native voice support
Built-in phone channel where an AI agent answers calls and hands off to a person with context.
Already rolling out -
Coming soon · Q4 2026
Sandbox support for CSM
A sandbox for configuring and testing Customer Service Management before going live.
Already generally available -
Coming soon · Q4 2026
Redesigned work item view
A rebuilt Jira work item layout that groups fields, details, and activity more clearly.
Already rolling out -
Coming soon · Q4 2026
Smart suggested fields in Jira
Jira proposes field values while you create work items, based on existing field data.
Already rolling out -
Coming soon · Q4 2026
CSM AI agent email support
Put the Customer Service Management AI agent on your support email channel.
Already rolling out -
Coming soon · Q4 2026
Link Confluence pages & page trees to knowledge base
Connect specific Confluence pages, trees, and folders to a service desk knowledge base.
Already rolling out -
Coming soon · Q4 2026
Case management
Central handling of sensitive cases for HR and Legal, with case notes and restricted work.
Already generally available -
Coming soon · Q4 2026
Focus: Asks
Track cross-team dependencies in Focus, with negotiated scope and committed dates.
Already rolling out -
Coming soon · Q1 2027
Performance Insights
Admin view of real end-user load times in Jira and Confluence, with slow-page investigation.
Already rolling out -
Coming soon · Q1 2027
Confluence approvals
Teams that need a clear record of who approved what can keep that record on the page instead of in separate tools.
Already rolling out -
Coming soon · Q1 2027
Editor improvements
A broad set of editor upgrades across Confluence and Jira, from tables to a new slash command.
Already rolling out
The whole roadmap
Every item, quarter by quarter, each with the release notes that deliver it. Filter by layer or app, or show only what is already shipping.
50 items
Q3 2026 5
-
Released · Q3 2026
Open beta
Focus: Strategic Intelligence
A leadership view in Focus that combines business health and delivery cost, with Rovo flagging what changed.
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Released · Q3 2026
GA
Field schemes
Field schemes replace field configurations and their schemes, so fields attach to spaces directly.
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Released · Q3 2026
Open beta
Configuration promotion from Sandbox to Production
It gives admins a safer, repeatable way to move tested configuration into production without hand-copying changes and risking mistakes.
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Released · Q3 2026
Rovo trends dashboard
An admin dashboard of Rovo usage over time, by user and team.
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Released · Q3 2026
Enhanced out-of-the-box detections
More built-in sensitive data detections for the US, UK, and Australia. Guard Premium.
Q4 2026 33
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Coming soon · Q4 2026
Data residency for CSM
Regional storage control helps you meet data sovereignty laws and internal compliance rules for customer data.
-
Coming soon · Q4 2026
Customisable email addresses
Use your own branded inbound and outbound email addresses in Customer Service Management.
-
Coming soon · Q4 2026
HIPAA compliance for CSM
Customer Service Management becomes usable for protected health information under HIPAA.
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Coming soon · Q4 2026
IRAP Protected Assessment for Rovo
Atlassian will publish an Australian Government IRAP Protected assessment report covering Rovo.
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Coming soon · Q4 2026
Rovo agent templates for service desks
One-click Rovo agents for common service desk jobs, editable in Studio. Three templates at launch.
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Coming soon · Q4 2026
Global statuses in team-managed spaces
Define a status once and reuse it across team-managed spaces for consistent reporting and JQL.
Already rolling out -
Coming soon · Q4 2026
CSM AI agent MCP support
Connect the Customer Service Management AI agent to outside tools through MCP so it can take actions.
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Coming soon · Q4 2026
WhatsApp support
Handle WhatsApp conversations as a native channel in Customer Service Management.
Already rolling out -
Coming soon · Q4 2026
Native voice support
Built-in phone channel where an AI agent answers calls and hands off to a person with context.
Already rolling out -
Coming soon · Q4 2026
Information protection policies
Define sensitive data types and have Guard detect and act on them in Jira and Confluence. Guard Premium.
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Coming soon · Q4 2026
Sandbox support for CSM
A sandbox for configuring and testing Customer Service Management before going live.
Already generally available -
Coming soon · Q4 2026
Jira Product Discovery Enterprise edition
Jira Product Discovery gets an Enterprise plan with enterprise admin, security, and scale controls.
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Coming soon · Q4 2026
Redesigned work item view
A rebuilt Jira work item layout that groups fields, details, and activity more clearly.
Already rolling out -
Coming soon · Q4 2026
Smart suggested fields in Jira
Jira proposes field values while you create work items, based on existing field data.
Already rolling out -
Coming soon · Q4 2026
SMS support
Text messaging as a native support channel, flowing into the same queue.
-
Coming soon · Q4 2026
CSM AI agent email support
Put the Customer Service Management AI agent on your support email channel.
Already rolling out -
Coming soon · Q4 2026
Default organization-wide data residency
It replaces app-by-app residency setup with one organization-level default, which saves admin effort and keeps provisioning consistent.
-
Coming soon · Q4 2026
Open beta
Units: Create organizational structure to enforce data boundaries
Split one organization into units that limit who can see which data, with delegated admins.
-
Coming soon · Q4 2026
Context Hub
Shows the work, spaces, and people connected to each Confluence page, drawn from the Teamwork Graph.
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Coming soon · Q4 2026
Loom for Mac
A rebuilt native Loom app for macOS that lives in the menu bar.
-
Coming soon · Q4 2026
Confluence Agentic Automations
Automation building spreads from a few space admins to anyone with Studio permissions, so access decisions matter more.
-
Coming soon · Q4 2026
Beta
Custom metrics
Build your own service metrics across incidents, requests, and Assets, and reuse them on dashboards.
-
Coming soon · Q4 2026
Link Confluence pages & page trees to knowledge base
Connect specific Confluence pages, trees, and folders to a service desk knowledge base.
Already rolling out -
Coming soon · Q4 2026
Assign Service Desk tickets to Rovo agents from Agents dropdown
Hand a service desk ticket to a Rovo agent from the same dropdown used for people.
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Coming soon · Q4 2026
Case management
Central handling of sensitive cases for HR and Legal, with case notes and restricted work.
Already generally available -
Coming soon · Q4 2026
Service based routing
Route each ticket to the right team using service and team mappings plus automatic classification.
-
Coming soon · Q4 2026
Focus: Risks
Capture, score, and track risks against focus areas in Focus.
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Coming soon · Q4 2026
ISO 27017 Compliance
Atlassian cloud apps will be independently assessed against ISO 27017 for cloud security controls.
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Coming soon · Q4 2026
Spain Esquema Nacional de Seguridad (ENS) Compliance
Independent assessment against Spain's ENS for public sector customers.
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Coming soon · Q4 2026
Talent: Workforce Skills
Track skills across teams in Talent and spot gaps against your priorities.
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Coming soon · Q4 2026
Rovo Chat security
Detect and block sensitive data in Rovo Chat as people type.
-
Coming soon · Q4 2026
Connector data security
It addresses the risk that sensitive data from connected tools ends up in AI systems as AI use grows.
-
Coming soon · Q4 2026
Focus: Asks
Track cross-team dependencies in Focus, with negotiated scope and committed dates.
Already rolling out
Q1 2027 12
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Coming soon · Q1 2027
Multi-language support
Customer Service Management serves customers in their own language, including its AI agents.
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Coming soon · Q1 2027
Human agent AI assistant
Suggested replies, summaries, and next steps inside the support agent's view.
-
Coming soon · Q1 2027
Performance Insights
Admin view of real end-user load times in Jira and Confluence, with slow-page investigation.
Already rolling out -
Coming soon · Q1 2027
Confluence approvals
Teams that need a clear record of who approved what can keep that record on the page instead of in separate tools.
Already rolling out -
Coming soon · Q1 2027
Confluence access links
Share selected Confluence content inside your organization without opening the whole space.
-
Coming soon · Q1 2027
Data residency for Bitbucket (Europe): new workspaces
Teams with regional compliance requirements can keep Bitbucket code and related data in Europe from the start.
-
Coming soon · Q1 2027
Editor improvements
A broad set of editor upgrades across Confluence and Jira, from tables to a new slash command.
Already rolling out -
Coming soon · Q1 2027
Holiday-aware On-call Scheduling
On-call schedules that read calendars and flag conflicts with holidays and time off.
-
Coming soon · Q1 2027
Automated asset discovery: Lansweeper Discovery
Lansweeper-powered discovery fills Assets with configuration items from on-prem, AWS, Azure, and Active Directory.
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Coming soon · Q1 2027
Customizable operations reports
Editable starter templates for operations reporting in Jira Service Management.
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Coming soon · Q1 2027
Certificate management in Assets
Track SSL/TLS certificates in Assets with owners, expiry dates, and dependent services.
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Coming soon · Q1 2027
Generate survey insights with Rovo
Rovo pulls themes and recommendations out of service survey responses.
No roadmap item matches those filters.
The roadmap by layer
Each roadmap item is sorted onto the layer of the Stack it touches first, the same way every change is.