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Customer Service Management

SMS support

Text messaging as a native support channel, flowing into the same queue. Atlassian lists it as coming soon, expected in Q4 2026.

  • Coming soon · Q4 2026
See Atlassian's Cloud roadmap See the whole roadmap

Release notes that deliver it

No release note is linked to this item yet. When Atlassian publishes one and an editor confirms the match, it appears here.

What changed

  1. On the roadmap when Atlas Bench began tracking it

Atlas Bench began tracking Atlassian Cloud on 29 Oct 2026. Changes before that date are not in this history.

More on this layer

Other roadmap items that land on Platform and Migration.

Where it lands

Where this item sits on the Stack

Every roadmap item is sorted onto the layer it touches first. This one lands on Platform and Migration.

L4

Agents and Automation

Rovo, Agents in Jira, Forge, MCP with Claude and Copilot, agent lifecycle, usage and cost governance.

Atlassian Anthropic
L3

Governance and Change

Permission architecture, audit and compliance, ITSM and change control, change management, strategic reporting and budgets.

Atlassian Guard Jira Service Management Strategy Collection Jira Align
L2

Platform and Migration

Migration of every kind, tool consolidation, licensing, standardization, the system of work.

Atlassian Miro AWS Azure
L1

Identity and Access

Human and non-human identity, SSO, SCIM, least privilege, access reviews, Guard cleanup, Agent SSO readiness.

Atlassian Guard Okta

load-bearing, bottom to top

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Fixed scope. The assessment reads the estate as it is: instances, schemes, licensing, and the decisions a migration would force you to make anyway. You get the findings, the ownership gaps, and the order to close them in.

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