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Jira Service Management

Unified AI resolution experience

Jira Service Management agents now get all Rovo AI help in one Resolve with Rovo panel in the work item view. It has been rolling out to Atlassian Cloud sites since 6 Aug 2026.

  • Rolling out since 6 Aug 2026
  • Medium impact
Read Atlassian's release note See every change

What it is

Improvement

The separate Suggestion and Resolution sections are merged into a single Resolve with Rovo section.

Users

Agents find AI suggestions and resolution plans in one Resolve with Rovo section on the work item, instead of two separate sections.

Written from Atlassian's release note and checked against it automatically. Atlassian's original stays the source of truth.

Where the rollout is

  1. First published Done
  2. Rollout starts Done
  3. Preview track Done
  4. Bundled track Next

What changed

  1. First published by Atlassian

Atlas Bench began tracking Atlassian Cloud on 29 Oct 2026. Changes before that date are not in this history.

Source Atlassian's release note Read it on the Atlassian Community

Related changes

Where it lands

Where this change sits on the Stack

Every change is sorted onto the layer it touches first. This one lands on Agents and Automation.

L4

Agents and Automation

Rovo, Agents in Jira, Forge, MCP with Claude and Copilot, agent lifecycle, usage and cost governance.

Atlassian Anthropic
L3

Governance and Change

Permission architecture, audit and compliance, ITSM and change control, change management, strategic reporting and budgets.

Atlassian Guard Jira Service Management Strategy Collection Jira Align
L2

Platform and Migration

Migration of every kind, tool consolidation, licensing, standardization, the system of work.

Atlassian Miro AWS Azure
L1

Identity and Access

Human and non-human identity, SSO, SCIM, least privilege, access reviews, Guard cleanup, Agent SSO readiness.

Atlassian Guard Okta

load-bearing, bottom to top

Find out what an agent would inherit.

Fixed scope. The assessment reads the three layers an agent lands on, identity, platform and governance, before anything is switched on. You get the findings, the ownership gaps, and the order to close them in.

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