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Jira Service Management

Request forms remember your expand or collapse choice

Agents' open or closed choice for a request form in the Request details panel is now saved and applied to later requests. It has been rolling out to Atlassian Cloud sites since 4 Nov 2026.

  • Rolling out since 4 Nov 2026
  • Low impact
Read Atlassian's release note See every change

What it is

Improvement

When you open or close a request form in the Request details panel, Jira Service Management keeps that setting. It applies to other requests using the same form in the same space, and it holds after a page reload. The setting is stored per form and per space.

Written from Atlassian's release note and checked against it automatically. Atlassian's original stays the source of truth.

Where the rollout is

  1. First published Done
  2. Rollout starts Done

What changed

  1. Rollout start set to 4 Nov 2026
  2. Status changed from coming soon to rolling out
  3. Added to Atlassian's release notes as coming soon
  4. First published by Atlassian

Atlas Bench began tracking Atlassian Cloud on 29 Oct 2026. Changes before that date are not in this history.

Source Atlassian's release note Read it on the Atlassian Community

Related changes

Where it lands

Where this change sits on the Stack

Every change is sorted onto the layer it touches first. This one lands on Platform and Migration.

L4

Agents and Automation

Rovo, Agents in Jira, Forge, MCP with Claude and Copilot, agent lifecycle, usage and cost governance.

Atlassian Anthropic
L3

Governance and Change

Permission architecture, audit and compliance, ITSM and change control, change management, strategic reporting and budgets.

Atlassian Guard Jira Service Management Strategy Collection Jira Align
L2

Platform and Migration

Migration of every kind, tool consolidation, licensing, standardization, the system of work.

Atlassian Miro AWS Azure
L1

Identity and Access

Human and non-human identity, SSO, SCIM, least privilege, access reviews, Guard cleanup, Agent SSO readiness.

Atlassian Guard Okta

load-bearing, bottom to top

Find out what you are actually running.

Fixed scope. The assessment reads the estate as it is: instances, schemes, licensing, and the decisions a migration would force you to make anyway. You get the findings, the ownership gaps, and the order to close them in.

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