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Jira Service Management

Live chat: Availability-aware channel visibility

This Jira Service Management change is planned for Atlassian Cloud. Atlassian rates its impact high, so admins should review it before it reaches their users.

  • Planned
  • High impact

What changed

  1. First published by Atlassian

Atlas Bench began tracking Atlassian Cloud on 29 Oct 2026. Changes before that date are not in this history.

Find out what you are actually running.

Fixed scope. The assessment reads the estate as it is: instances, schemes, licensing, and the decisions a migration would force you to make anyway. You get the findings, the ownership gaps, and the order to close them in.