Administration

Independent customer access settings for Customer Service Management

This Administration change has been generally available on Atlassian Cloud since 14 Oct 2026. Atlassian rates its impact medium, and the tracker has not flagged it for admin review.

Generally available since 14 Oct 2026
Medium impact

Read Atlassian's release note See every change

Where the rollout is

First published 14 Apr 2026 Done
Rollout starts 23 Apr 2026 Done
Generally available 14 Oct 2026 Done

What changed

14 Apr 2026 First published by Atlassian

Atlas Bench began tracking Atlassian Cloud on 29 Oct 2026. Changes before that date are not in this history.

Source Atlassian's release note Read it on the Atlassian Community

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Where it lands

Where this change sits on the Stack

Every change is sorted onto the layer it touches first. This one lands on Identity and Access.

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load-bearing, bottom to top

Find out who can reach what.

Fixed scope. The assessment starts at the identity layer: human and non-human access, the accounts nobody owns, and what has to be true before an agent gets one. You get the findings, the ownership gaps, and the order to close them in.

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