Administration

Find out which external users have customer role access to Jira Service Management

This Administration change has been rolling out to Atlassian Cloud sites since 26 Jun 2025. Atlassian rates its impact low, and the tracker has not flagged it for admin review.

Rolling out since 26 Jun 2025
Low impact

Read Atlassian's release note See every change

Where the rollout is

First published 24 May 2025 Done
Rollout starts 26 Jun 2025 Done

What changed

24 May 2025 First published by Atlassian

Atlas Bench began tracking Atlassian Cloud on 29 Oct 2026. Changes before that date are not in this history.

Source Atlassian's release note Read it on the Atlassian Community

Related changes

Where it lands

Where this change sits on the Stack

Every change is sorted onto the layer it touches first. This one lands on Identity and Access.

Agents and Automation

Rovo, Agents in Jira, Forge, MCP with Claude and Copilot, agent lifecycle, usage and cost governance.

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Governance and Change

Permission architecture, audit and compliance, ITSM and change control, change management, strategic reporting and budgets.

Atlassian Guard Jira Service Management Strategy Collection Jira Align

Platform and Migration

Migration of every kind, tool consolidation, licensing, standardization, the system of work.

Atlassian Miro AWS Azure

Identity and Access

Human and non-human identity, SSO, SCIM, least privilege, access reviews, Guard cleanup, Agent SSO readiness.

Atlassian Guard Okta

load-bearing, bottom to top

Find out who can reach what.

Fixed scope. The assessment starts at the identity layer: human and non-human access, the accounts nobody owns, and what has to be true before an agent gets one. You get the findings, the ownership gaps, and the order to close them in.

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