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Customer Service Management

Contacted Via comments removed from intake work items

This Customer Service Management change is planned for Atlassian Cloud. It deprecates existing functionality, so admins should plan the move before support ends.

  • Planned
  • Medium impact
  • Admin review: deprecation
Read Atlassian's release note See every change

What changed

  1. First published by Atlassian

Atlas Bench began tracking Atlassian Cloud on 29 Oct 2026. Changes before that date are not in this history.

Source Atlassian's release note Read it on the Atlassian Community

Related changes

Where it lands

Where this change sits on the Stack

Every change is sorted onto the layer it touches first. This one lands on Governance and Change.

L4

Agents and Automation

Rovo, Agents in Jira, Forge, MCP with Claude and Copilot, agent lifecycle, usage and cost governance.

Atlassian Anthropic
L3

Governance and Change

Permission architecture, audit and compliance, ITSM and change control, change management, strategic reporting and budgets.

Atlassian Guard Jira Service Management Strategy Collection Jira Align
L2

Platform and Migration

Migration of every kind, tool consolidation, licensing, standardization, the system of work.

Atlassian Miro AWS Azure
L1

Identity and Access

Human and non-human identity, SSO, SCIM, least privilege, access reviews, Guard cleanup, Agent SSO readiness.

Atlassian Guard Okta

load-bearing, bottom to top

Find out what your controls would survive.

Fixed scope. The assessment looks at permission architecture, change control, and every place audit evidence is still assembled by hand. You get the findings, the ownership gaps, and the order to close them in.

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