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ITSM
Guides, frameworks, and the thinking behind the engagements, written by the architects who run them.
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April 16, 2026
Change Management in Jira Service Management: A Practical Guide
See how to manage organizational change effectively with Jira Service Management, using proven strategies for lasting adoption across teams
April 13, 2026Real-Time Use Cases of Atlassian Rovo in Jira and Jira Service Management
See how Atlassian Rovo is changing the way teams work in Jira and JSM in real time.
April 8, 2026How Rovo Agents Are Transforming Jira Service Management in 2026
Learn how Rovo Agents are transforming JSM in 2026 with MCP support, smart request creation, and AI-powered incident management.
April 23, 2025
Jira Service Management's AI Features
Atlassian’s latest Jira Service Management AI features bring generative AI to IT operations, Employee Support, and HR service management.
July 26, 2024Migrating from Salesforce Service Cloud to Jira Service Management
Discover the benefits of migrating from Salesforce Service Cloud to Jira Service Management (JSM).