Are you suffering from Bad Service Management now?

Know what you are paying for and get up and running faster with the modern ITSM solution.

See why ServiceNow customers switch to Atlassian

Say goodbye to steep learning curves, painful upgrades, and high costs for unused functionality.
Jira Service Management’s inclusive pricing, intuitive implementation, and unified platform for Dev, IT Ops, and business teams make for a better return on your service management investment.

Accelerate Dev and IT Ops collaboration on one, unified platform

Consolidate Dev, IT Ops, and business teams on the Atlassian platform for one, central view into your system of work. Improve Dev and IT Ops collaboration and seamlessly integrate incident, problem, and change management workflows for streamlined incident management. Empower teams to work the way they want while staying in lock step with the broader org.

The Atlassian advantage

Trusted by over 55,000 customers worldwide

“All your ITSM competitors are these monolithic solutions that start at a list price of half a million dollars and need an army of consultants to get started.”

Dave Treff, Head of Digital Operations, Ginkgo Bioworks

“With Jira Service Management, everything started to flow… We could finally link projects and use dashboards between our service management solution and Jira Software…We expect to save 70% this year on licensing costs alone.”

Rachid Laghzaouni, PMO Tools Manager, Saint-Gobain

“We could implement the Premium version of Jira Service Management and still save $67k on licensing costs in comparison to ServiceNow.”

Jose Luis Lizarraga Castro, IT Support Engineer, Engie Mexico

Learn more about Jira Service Management

ANALYST REPORT

Forrester TEI Report of Jira Service Management

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VIDEO

Jira Service Management Incident tour

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GUIDE

Stop overspending on ServiceNow and switch to Jira Service Management

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FAQ

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Is Jira Service Management free?

Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can sign up for a free trial of Standard or Premium plans as well.

How does Jira Service Management price compare to ServiceNow?

Jira Service Management is priced per agent, with no additional seats needed for approvers or stakeholders. Customers don’t pay additional fees for deploying new modules or expanding to other business teams outside IT, and there are currently no add-on charges for advanced features like artificial intelligence. There are also no maintenance fees or support fees.

Can Jira Service Management work alongside ServiceNow? How?

Yes! While many customers completely replace ServiceNow with Jira Service Management, we also see lots of customers implementing Jira Service Management for ITSM practices where they feel ServiceNow isn’t adequately serving.

For example, you may want to keep ServiceNow for some standard IT service workflows. You can deploy Jira Service Management for Change Management to improve Development and IT operations.

You may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, Facilities, Marketing, etc.) with their own service delivery portals, workflows, and queues.

There are many use cases that make Jira Service Management the best choice for companies and teams who aren’t ready to say goodbye to ServiceNow.

Do I need to buy marketplace apps to use Jira Service Management?

You don’t need any marketplace apps to get started. You can start and scale your ITSM practices with Jira Service Management out-of-the-box.

The Atlassian Marketplace has hundreds of apps that enhance and complement your ITSM experience. It’s up to you to use whatever app you want, whenever you want.

Can Jira Service Management scale to thousands of users?

Yes! Companies like Saint Gobain, Belong, CBS, Priceline, and others have scaled their IT Service and Support operations from dozens to hundreds and even thousands of agents. Security, scalability, analytics, and more come standard in the Enterprise plan.

Is Jira Service Management only for IT Teams?

No! Jira Service Management is for all teams. You don’t need additional modules to bring HR, Dev, Finance, Legal, Facilities, Marketing and more onto the platform. Get your agents a license and they can have a service desk setup quickly!

How does Jira Service Management compare to other competitors?

Many teams choose Jira Service Management over alternative solutions for the intuitive, enterprise-grade ITSM solution and native Jira Software integration on the Atlassian Platform.

Choose Jira Service Management for Enterprise-grade IT Operations

Bring your development, operations, and support teams together on the same platform to fast-track critical operations work. With Jira Service Management, power modern IT practices including:

Request Management

Incident and Problem Management

Change Management

Asset Management

Configuration Management

Knowledge Management

Get in touch for a demo

About Atlas Bench

Atlas Bench is an IT consulting, managed services, and custom development company with over 12 years of experience in the Atlassian ecosystem. We specialize in large-scale Atlassian Cloud Migrations, ITSM, DevOps, and Atlassian Cloud and Data Center development. Our client base includes over 1000 companies, ranging from the Fortune 500 to financial services, manufacturing, software engineering, and federal government enterprises.

Our unique value proposition lies in our ability to develop custom applications, integrations, and automation for Jira, Jira Service Management, Bitbucket, Confluence, and the entire Atlassian product suite. This allows us to deliver Atlassian solutions that are valuable, scalable, heavily customized, and unique to your business. Our Certified Atlassian Experts and Solution Architects are deeply passionate about Atlassian Cloud, ITSM, and DevOps, bringing a unique perspective to every project they undertake.

Atlassian Consulting Services
Atlassian Cloud Migrations
Atlassian ITSM Services

Jira Service Management vs. ServiceNow Breakdown