Jira Service Management for Enterprise Service Management:

Scale support across your organization

IT isn’t the only part of your business that benefits from a service mindset. With Jira Service Management, all business teams - from finance to human resources to legal to marketing - can deliver exceptional service experiences.

Fill out the form to learn more with our Guide: Unlock exceptional support for your entire enterprise with Jira Service Management

Empower high velocity service for all of your teams with a market leader

Jira Service Management continues to be recognized by Forrester as a Leader in Enterprise Service Management Q4, 2023 . With the highest possible score in the strategy category, it’s no wonder nearly 50,000 customers trust Jira Service Management to connect high-velocity teams across Development, IT, and the broader business groups.

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TESTIMONIAL

“Jira Service Management helps all Thumbtack employees. If we can get them help faster, that makes everyone happier. There’s a cascading effect of wins, right down to the customer.”

Jason Kuo
Director of IT Infrastructure Thumbtack

AI for Employee Support: Unlocking Exceptional Self-Service

Read an AI spotlight about how implementing the virtual service agent in Jira Service Management and using Atlassian Intelligence features can significantly accelerate productivity and process improvements across your organization.

Read the AI Spotlight

AI Driven Service Management for Business Teams

200+ form templates

Use pre-designed forms and customizable templates that make it easy to get started and provide service faster.

Automated workflows

Let automation do the work for you by linking related Jira tickets to provide better support, or auto-assigning issues to streamline processes.

Reporting

Full visibility across the whole organization enables business teams to make better judgement.

Knowledge management

Empower employees to find answers to common questions using a self-service portal. Leverage a knowledge base that surfaces relevant articles to deflect requests.

Delegated permissions

Democratize service management by delegating administration permissions to project owners. Increase autonomy while maintaining visibility and control.

Integrate your chat service

Capture and track tickets in Slack or Microsoft Teams, a critical operational solution across all business teams.

Reach out to learn why more than 50,000 companies count on Jira Service Management for Enterprise Support Management

Learn more with these helpful resources.

JSM Vs. ServiceNow

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Beyond Jira

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Ready to unlock High Velocity support across your entire organization?

Reach out today to learn more about our solution.

About Atlas Bench

Atlas Bench is an IT consulting, managed services, and custom development company with over 12 years of experience in the Atlassian ecosystem. We specialize in large-scale Atlassian Cloud Migrations, ITSM, DevOps, and Atlassian Cloud and Data Center development. Our client base includes over 1000 companies, ranging from the Fortune 500 to financial services, manufacturing, software engineering, and federal government enterprises.

Our unique value proposition lies in our ability to develop custom applications, integrations, and automation for Jira, Jira Service Management, Bitbucket, Confluence, and the entire Atlassian product suite. This allows us to deliver Atlassian solutions that are valuable, scalable, heavily customized, and unique to your business. Our Certified Atlassian Experts and Solution Architects are deeply passionate about Atlassian Cloud, ITSM, and DevOps, bringing a unique perspective to every project they undertake.

Atlassian Consulting Services
Atlassian Cloud Migrations
Atlassian ITSM Services

Jira Service Management for Modern Support