How you can deliver exceptional HR service with Jira Service Management

From onboarding to off-boarding, and everything in between, we can turn your HR into a high velocity team. Collaborate on one platform, improve productivity, and deliver consumer-grade experiences for your employees. Learn more in our Guide: Deliver high velocity HR service for your employees

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Upgrade your HR to a high velocity service team

How our Jira Service Management solutions connect your employees everywhere

Use AI to supercharge your productivity

Power up your HRSM with the virtual service agent. Get employees the answers and help they need faster. Free up time for the HR support team to prioritize complex cases.
Learn more: Top 10 AI Superpowers Coming to Jira Service Management. Don’t miss #1!

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Provide an exceptional employee experience

Customize your help center to offer employees one intuitive place to get the support they need. With a hub for announcements, knowledge base articles, and request intake, you can share information, deflect common issues, and handle sensitive cases with care.

Want to learn how Atlassian HR empowers its distributed workforce? Watch this video featuring Avani Prabhaker, Chief People Officer.

Watch the webinar ↗

Boost team productivity

Connect workflows across teams and streamline processes across the employee journey. Deploy automation and AI to reduce repetitive work. Organize and measure work the way you want.

Measure what matters

Generate insights with powerful reporting. Identify opportunities to improve productivity and deliver better employee support with CSAT reports and request data.

Keep sensitive information safe and sound

Generate insights with powerful reporting. Identify opportunities to improve productivity and deliver better employee support with CSAT reports and request data.

HR features in Jira Service Management

Chat and email support

Enable employees to submit requests through Slack, Microsoft Teams, and email. Provide support where they work and ensure you never miss a request.

Virtual service agent

Configure the virtual service agent to automate employee FAQ resolution, deflect incoming requests, and save agents' time.

Security and controls

Limit access to who can initiate certain requests and lock down sensitive information, including data from third- party tools.

Knowledge base

Use the knowledge base to surface relevant articles and deflect requests. Empower employees to find answers to common questions using a self-service portal.

Multiple help centers

Create and customize multiple help centers for different audiences like new hires, managers, and former employees.

Integrations

Integrate with trusted applications and integrations and sync data across systems.

Automation

Automate tasks to improve processes like onboarding. For instance, route requests to the right approver or auto- assign issues to teammates.

Reporting

Analyze reports that share the volume of incoming requests, how many employees successfully onboarded, your team’s workload, and more.

Dynamic forms

Collect important context with forms that adapt based on employee inputs. Reduce back-and-forth and streamline information gathering.

Deliver HRSM Today. Reach out to find out how

About Atlas Bench

Atlas Bench is an IT consulting, managed services, and custom development company with over 12 years of experience in the Atlassian ecosystem. We specialize in large-scale Atlassian Cloud Migrations, ITSM, DevOps, and Atlassian Cloud and Data Center development. Our client base includes over 1000 companies, ranging from the Fortune 500 to financial services, manufacturing, software engineering, and federal government enterprises.

Our unique value proposition lies in our ability to develop custom applications, integrations, and automation for Jira, Jira Service Management, Bitbucket, Confluence, and the entire Atlassian product suite. This allows us to deliver Atlassian solutions that are valuable, scalable, heavily customized, and unique to your business. Our Certified Atlassian Experts and Solution Architects are deeply passionate about Atlassian Cloud, ITSM, and DevOps, bringing a unique perspective to every project they undertake.

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High Velocity HR with Jira Service Management