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Enteprise Service Management
Expand service management across your enterprise with Jira Service Management.
Simplify Enterprise Service Requests
Expand Service Management
Extend service management beyond IT to HR, legal, and finance with centralized portals and automated workflows that improve collaboration and simplify requests.
Tailor Solutions for Every Team
Customize Jira Service Management for HR, legal, and facilities teams to improve transparency, streamline requests, and enhance service quality.
Create a Unified Request Portal
Centralize service requests across departments with a single portal, supported by self-service knowledge bases to provide quick answers and speed up resolutions.
Automate Service Processes
Automate key tasks like approvals and assignments to ensure faster service, such as onboarding workflows that notify IT and facilities teams automatically.
Gain Service Performance Insights
Get real-time dashboards showing key metrics like request volumes, SLA adherence, and resolution times. We help you spot trends and address bottlenecks.
Implement Scalable ESM Templates
Implement customizable service desk templates for HR, finance, and legal teams to quickly expand or refine service processes as your business grows.
Unify Service Management
Connect HR, finance, legal, and other departments under a single service management system to improve efficiency and collaboration. With Jira Service Management, we help centralize requests, automate workflows, and ensure every team delivers consistent, high-quality support.
Optimize Service Operations
Standardize service delivery with structured workflows, automation, and real-time tracking. We configure Jira Service Management to enforce SLAs, monitor service performance, and provide visibility into request resolution times, helping teams continuously refine and optimize their operations.