Enteprise Service Management

Expand Service Management

Extend service management beyond IT to HR, legal, and finance with centralized portals and automated workflows that improve collaboration and simplify requests.

Tailor Solutions for Every Team

Customize Jira Service Management for HR, legal, and facilities teams to improve transparency, streamline requests, and enhance service quality.

Create a Unified Request Portal

Centralize service requests across departments with a single portal, supported by self-service knowledge bases to provide quick answers and speed up resolutions.

Automate Service Processes

Automate key tasks like approvals and assignments to ensure faster service, such as onboarding workflows that notify IT and facilities teams automatically.

Gain Service Performance Insights

Get real-time dashboards showing key metrics like request volumes, SLA adherence, and resolution times. We help you spot trends and address bottlenecks.

Implement Scalable ESM Templates

Implement customizable service desk templates for HR, finance, and legal teams to quickly expand or refine service processes as your business grows.