Teams today are under pressure to move fast, respond quickly, and stay aligned across many tools and stakeholders. Most of the friction does not come from the work itself. It comes from explaining context, searching for information, repeating answers, and switching between systems.

Atlassian Intelligence is designed to reduce that friction. It brings AI directly into Atlassian Cloud products and applies it to everyday work. The focus is not novelty. The focus is speed, clarity, and less manual effort.

This post breaks down what Atlassian Intelligence is, where it is available, and how teams use it in practice to improve productivity.

Illustration of two team members interacting with an AI assistant, with charts and dashboards representing data analysis and productivity.

What Is Atlassian Intelligence?

Atlassian Intelligence is a set of AI‑powered capabilities embedded across Atlassian Cloud applications. These capabilities help teams:

Create and improve content
Summarize complex work
Find answers faster
Automate routine actions
Understand organizational knowledge in context

Instead of acting as a separate chatbot, Atlassian Intelligence works inside Jira, Confluence, and other Atlassian tools. It uses the context of your work, your data, and your workflows to provide relevant assistance at the moment it is needed.

Where Atlassian Intelligence Is Available

Atlassian Intelligence features are available across many Atlassian Cloud products, including:

Feature depth varies by product. Teams should confirm availability based on their plans and use cases.

How Atlassian Intelligence Works (At a High Level)

Atlassian Intelligence combines open‑source models, self‑hosted models, and models developed by OpenAI.

These models work together to deliver AI features that are:

Context‑aware across Atlassian tools
Personalized to teams and workflows
Designed with data privacy in mind

Atlassian states that customer data is protected and not used to train public models. Organizations with strict compliance requirements should review Atlassian’s official documentation.

How Atlassian Intelligence Improves Productivity

1. Accelerate Everyday Work

Atlassian Intelligence uses generative AI to create, summarize, and extract information from content. This helps teams complete routine tasks faster.

Practical use cases include:

Summarizing meeting notes into:
- Key decisions
- Action items
- Open questions
Turning rough notes into:
- Jira work items descriptions
- Confluence documentation
- Project updates
Rewriting content to:
- Improve clarity
- Adjust tone for stakeholders
- Reduce length for quick updates

Example:
After a planning meeting, a product manager pastes notes into Confluence and asks Atlassian Intelligence to extract decisions and next steps. The summary is shared with stakeholders in minutes, not hours.

2. Get Instant Help and Get Up to Speed Faster (Jira Service Management)

Speed is critical in service management. Employees and customers expect fast answers and quick resolution.

Atlassian Intelligence powers a virtual agent in Jira Service Management that acts like an always‑on teammate.

What the virtual agent can do:

Provide instant answers based on knowledge base articles
Ask follow‑up questions to gather missing details
Take actions such as routing requests or collecting information
Operate directly in Slack and Microsoft Teams

This allows employees to get help without leaving their collaboration tools.

Setup considerations:

No coding required
No data science expertise needed
No external consultants required

3. Reduce Support Load and Deflect Repetitive Requests

Support teams often spend time answering the same questions.

Resolve common help requests instantly
Deflect repetitive tickets before they reach human agents
Free up support teams to focus on complex issues

Examples of deflected requests:

Access requests
Software installation steps
Policy questions
Basic troubleshooting guides

4. Help Agents Get Context Faster

When an issue does require human support, Atlassian Intelligence helps agents understand the situation quickly and respond with confidence.

Atlassian Intelligence helps support and operations teams by:

Summarizing help request activity
- Condenses long comment threads into a clear overview
- Highlights what has already been tried
- Shows current status and blockers
  This reduces time spent reading through tickets.
Surfacing related or previously resolved issues
- Identifies similar past incidents
- Exposes known fixes or workarounds
- Helps avoid repeating investigation work
Recommending relevant knowledge base content
- Suggests Confluence pages and articles related to the issue
- Helps agents respond faster and more consistently

Example:
A support agent opens a ticket with 25 comments. Atlassian Intelligence summarizes the conversation, surfaces a similar resolved issue, and recommends a knowledge base article. The agent can act immediately instead of starting from scratch.

5. Learn on the Fly With Shared Organizational Context

As organizations grow, internal language grows with them. Teams use acronyms, project names, system references, and shorthand that are hard for others to understand.

Atlassian Intelligence helps by creating an on‑demand, organization‑specific dictionary.

What this enables:

Highlight a term in Confluence or Jira
Ask Atlassian Intelligence to explain it
Receive:
- A plain‑language definition
- The source of the information
- Related work and references
- Internal subject matter experts connected to the topic

This shared context reduces confusion and improves collaboration across teams.

Example:
A new engineer reads a Confluence page and sees an unfamiliar acronym. They highlight it and get an explanation, related Jira work items, and the team that owns the system, without leaving the page.

6. Answer Questions Using Natural Language

Atlassian Intelligence understands plain‑language questions and answers them using existing organizational knowledge.

Teams can ask questions like:

“How much can I spend on my home office setup?”
“How do I set up my development environment?”
“What is the process for requesting production access?”
“Who owns this service?”

Benefits:

Less time searching across pages
Fewer repeated questions in chat
Faster self‑service for employees

Accuracy depends on how current and well‑maintained the underlying content is. Good documentation still matters.

7. Generate Insights Without Technical Skills (Atlassian Analytics)

Many teams struggle to analyze data because they lack SQL or reporting expertise.

Atlassian Intelligence in Atlassian Analytics allows teams to:

Ask questions in natural language
Pull data from:
- Jira
- Jira Service Management
- Confluence
- Connected third‑party tools
Generate insights and visualizations without writing queries

Example:
A delivery manager asks, “Which teams have the longest cycle time this quarter?” Atlassian Intelligence helps generate the insight without manual data work.

8. Support Global Teams With Language Understanding

Atlassian Intelligence understands all languages supported by Atlassian Cloud products.

This helps global teams by:

Reducing misunderstandings across regions
Supporting multilingual documentation
Allowing users to interact in their preferred language

This is especially useful for distributed organizations working across time zones.

Real Productivity Gains Teams Can Expect

When used consistently, Atlassian Intelligence can help teams:

Spend less time reading and summarizing information
Reduce support ticket volume through self‑service
Onboard new team members faster
Improve response times in service management
Make better decisions using existing data

Important assumption:
Productivity gains depend on clean data, clear workflows, and maintained documentation. Atlassian Intelligence amplifies good systems. It does not fix broken ones.

Turning Everyday Work Into Faster, Clearer Outcomes

Atlassian Intelligence is not about replacing people or adding another layer of tools. It is about removing the small, repeated obstacles that slow teams down every day. This includes tasks like searching for information, rewriting the same explanations, reading long tickets just to understand what matters, and switching between tools to get simple answers.

By embedding AI directly into Atlassian Cloud products, Atlassian Intelligence meets teams where work already happens. It helps product teams summarize decisions and ideas without extra effort. It helps support teams respond faster and reduce ticket volume through self‑service. It helps new employees understand internal language, systems, and processes without constant hand‑holding. And it helps leaders and operations teams turn existing data into usable insights without technical barriers.

The productivity gains come from consistency and context. When summaries are accurate, knowledge is easy to find, and routine tasks are automated, teams spend more time solving real problems. They make decisions faster, reduce rework and communicate with less friction.

For organizations already using Atlassian Cloud, Atlassian Intelligence is a practical step toward working faster without burning people out. It helps teams keep up with the pace of change while staying aligned, informed, and focused on what matters most.

The Role of Atlas Bench

Atlas Bench works with teams to help Atlassian Intelligence support real, everyday work. As an Atlassian Platinum Solution Partner with deep Cloud specialization, we focus on helping teams use AI in ways that align with their existing processes, culture, and risk tolerance.

We can help you identify practical entry points where Atlassian Intelligence can reduce friction without disrupting workflows.

Interested in learning more? Contact Atlas Bench to book a complimentary consultation with our Certified Atlassian Experts.

Sign Up for Atlassian Intelligence Today and Transform the Way You Work.

Illustration of someone using a virtual reality headset in a futuristic workspace.

Atlas Bench is an Atlassian Platinum Solution Partner with deep Cloud Specialization, helping Data Center customers move beyond migration and fully transform on the Atlassian Cloud Platform. We deliver Atlassian’s System of Work end to end through four collections: Strategy, Teamwork, Service, and Software, connecting planning to execution, aligning teams around outcomes, modernizing service delivery, and accelerating software development.

We are also recognized as an Atlassian World Class Software Development Partner of the Year (Americas), and we bring AI leadership to every engagement. By leveraging Rovo for automation and purpose built agents, we reduce manual work, unlock knowledge across tools, and speed up decision making so organizations realize measurable value faster in cloud.

Using Atlassian Intelligence to Enhance Productivity in Teams